Our Warranty covers:

• Any manufacturer defects, providing protection against defects in material and workmanship from the date of purchase.
• This includes any damage to the motor, shaft, bearings, accessories, etc. that is not due to any misuse, external factors or wear & tear.

What our warranty does NOT cover:

• Misuse & Neglect: Our warranty does not cover any damages that have been caused by misuse, neglect, or improper handling of the unit.
• External Factors: Damage that may have been caused by accidents, dropping, acts of nature, or any exposure to harsh conditions that are beyond our control.
• Unauthorised Repairs: Any attempts to repair or modify the machine/accessory by unauthorised personnel will void the warranty. It's crucial to consult with us directly if there is an issue with your unit.
• Wear & Tear: We won’t be warranting anything that can be deemed “wear & tear”, which are components that may be affected due to prolonged use. This includes things such as power cords, brushes, & backing plates. We are human however, and if you think something has gone and shouldn’t be attributed to wear & tear, then get in touch with us and we can look to resolve the issue.

Professional vs. Enthusiast:

Some of our machines have warranties targeted to Enthusiasts and Professionals. This is simply due to the fact that some machines are designed more towards one type of individual in mind. What we classify as enthusiast vs. professional is:

• Enthusiast: Someone who is using their machines/accessories perhaps a few times a week (up to 24 months on selected enthusiast machines/accessories)
• Professional: An individual with a detailing business, using their machines/accessories almost every day (up to 24 months on selected PRO machines/accessories)