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Free Shipping on orders over $150* (T&C's Apply)
NOTICE
Click & Collect orders will be delayed while we catch up from the long weekend. You will be notified within 4-6 business hours when your order is ready for pickup.
Spend $150 AUD more for FREE shipping.FREE shipping will be applied at checkout if you've met the terms & conditions!
Sorry, looks like we don't have enough of this product.
Sometimes mistakes are made. We're sorry to hear you've had an issue with your order. Good news though, we'll do what we can to fix the problem. Have you had one of the following issues?
This is a pain for both of us and we apologize for the inconvenience this has caused.
Can you please send your order details and a photo of the broken/damaged item(s) to info@waxit.com.au for our records. Once we've received that email we can work on getting you new products as soon as possible!
We are so sorry this has happened. For our records, can you please send an email to info@waxit.com.au with a photo of your invoice and the items you received. Our warehouse team will crosscheck the items you received with the items processed at the time your order was packed. We'll immediately organise to get you any missing items as soon as possible!
Unfortunately, our system does not allow us to change/edit existing orders. We may be able to cancel the order provided the order hasn't already been sent out.
If the order was placed in the last few hours and hasn't been shipped, give us a call on (03) 7064 5144 and we will hold the order.
Items that have already been used and/or opened will not be accepted for a return and refund. Item's must be returned to Waxit unused, unopened and in a saleable condition.
If we didn't answer your question or you need some more information, please don't hesitate to get in touch.
